o Alarm.com is the leading technology provider of Smart Home Security services. Our award-winning technology is used by over 5 million people to help protect what matters most. We are proud of our A+ rating from the Better Business Bureau and work relentlessly to deliver the best.
Alarm.com developed and released the first ever interactive home security solution over a decade ago and our services have completely changed how security systems work today.
Alarm.com technology is behind some of the most advanced home security systems available and is sold and serviced by a network for professional Service Providers.
o Alarm.com does not sell systems directly. We are focused on building the best, most reliable technology. Alarm.com services are exclusively sold, set up and supported by a nationwide network of authorized service providers. We have a large network of providers, including local experts, so you can choose the best Service Provider for you.
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o All Alarm.com systems are professionally configured and monitored. Our network of providers offer a choice of installation options from self-installation to full service professional installation.
If you’re tech-savvy, you may feel comfortable installing a pre-configured system, which includes a DIY kit and professional monitoring. Don’t worry if you’re not, we have Authorized Service Providers across the country who offer full professional installation.
The choice is up to you. You’ll get a great system either way. All of our Authorized Service Providers are ready to help you get started and answer any questions you may have. Find Authorized Service Providers near you today
Alarm.com is engineered to be more reliable than other systems.

Unlike other systems that share a phone or cable line, Alarm.com systems use a dedicated, secure cellular connection to provide reliable and uninterrupted service for your critical security messages. This also means that there is no physical phone or cable line exposed on the outside of your house that could be cut and compromise your system.

Your system will communicate even if the power is out, or the Internet or broadband is down.

If your panel is tampered with or destroyed, Alarm.com still sends a signal to the authorities, thanks to our Crash and Smash Protection.

Proactive safeguards do more to help you stay safe.

If there’s an emergency, we’re one step ahead. If smoke or carbon monoxide is detected, Alarm.com can automatically shut down the heat or AC to stop the circulation of dangerous fumes, and send a signal to emergency personnel.

How? Alarm.com lets you easily set rules so that your home automatically responds in an emergency to help keep you safe. Alarm.com connect your home’s key devices, like carbon monoxide, smoke detectors, and your heating and AC system, wirelessly to the security panel. Learn more about Safeguards here.

Alerts and notifications work for you 24/7 – even when your system is disarmed.

Alarm.com’s Always-On Technology keeps you notified of any activity you care about, whether your system is armed or not. This means you can get text or email notifications when a door or window is opened, if a medicine or liquor cabinet is opened, when someone disarms the system, or even adjusts the thermostat. You can choose to get as many – or as few – alerts as you like. Learn more about Alerts and Notifications here.

It remembers, even if you forget.

With flexible and easy to set custom rules and alerts, you can get reminders if the garage door hasn’t been closed by 10pm, or if you leave home without arming the system. Create reminders based on time of day, or when the system detects that you’ve left home.

Customizable solutions grow with you over time.

Alarm.com offers a whole suite of services to make your home even better. With video monitoring, energy management and home automation, you can upgrade your home to a smart home – at anytime. As you add to your system, Alarm.com seamlessly connects all of your devices so that they work together, and work smarter. You can build a totally connected home today or do it over time. With Alarm.com, you won’t get left behind. Learn more about Solutions here.
Unlike traditional systems that typically only alerted you if the alarm went off, Alarm.com systems monitor the activity across your home’s sensors 24/7, whether your system is armed or not. This means your system can be useful in emergency and non-emergency events.

All the signals from the security system are sent over Alarm.com’s dedicated secure cellular connection for fast and reliable communication. In the event of an emergency, that signal is instantly sent to a Central Monitoring Station, managed by your Service Provider. There are professional monitoring personnel at the Central Station 24/7 to receive the real-time alarm signals from Alarm.com systems, and dispatch emergency response.

Non-emergency alerts are processed by Alarm.com and sent out based on the rules that you define. For example, you may choose to get an alert when the front door opens between 12-2pm so you know the dog walker showed up.
Many existing home security systems can be upgraded to a modern security system with Alarm.com. Alarm.com is compatible with systems made by DSC, GE Security, Interlogix, Qolsys and 2GIG. Many older systems can be easily upgraded to a modern security platform. Wireless sensor and communication technology make it very simple to upgrade and there is no need to open walls or run wires.

An Authorized Alarm.com Service Provider can work with you to get the most out of your existing equipment while bringing your system up to date

Accessing & logging in to your Alarm.com account

We have some great login tools to help you get logged into your account whenever you forget your password or login name.
- Navigate to www.alarm.com/login.
- Click Login Help.
- Enter the login name in the “Forgot your password?” field.
- Click Submit.
This will send a password reset link to the primary e-mail address for the login name and will require security question verification upon the first login.
If you are not getting your password reset emails, it is possible that the login name being entered into the field is incorrect. You can request a login name reminder by following these steps:
- Navigate to www.alarm.com/login.
- Click Login Help.
- Enter your email address in the “Forgot your username?” field.
- Click Submit.
This will send a login name reminder to your email address. You can then use that login name to request a password reset with the steps above.
To unlock your account, see Can you help me get logged into my account?
You can create separate logins for any number of users. We recommend that everyone who uses the Alarm.com app has a separate login. Follow the instructions below to create an additional login for your account. Repeat these steps as many times as you need.
1. Log into your Alarm.com website through an internet browser on your laptop, computer, or mobile device at https://www.alarm.com/login. (Note: Login creation must be completed through a browser instead of the app.)
2. Click on "Users" in the menu on the left side of the screen
3. Click on "Manage Logins" in the top of the Users page
4. Click on "Add a login"
5. Enter the email address and desired login name for the person in question
6. Click "Save"
7. Now you can select the permission level you wish this login to have. This will limit what this login can do on the app and webpage and what devices they can see control from their app or webpage.
8. Click "Save" at the bottom of the page when done.
When resetting your password, a temporary password will be sent to the primary email address for that login. For security reasons, you will receive a link only if we’ve identified an associated account.

If the email cannot be found:

1. Verify the correct login (username) is being used. To do this:
- Go to the Login Help page
- Enter your email address in the “Forgot your username?” section.
- Click “Submit.”
2. Verify the email was not placed into another folder other than the inbox (e.g., spam, junk, Promotions, receipts, etc.) or moved to another folder via a filter/rule.
- Perform a search in the spam/junk folder for words such as “password,” “reset,” or “notifications@alarm.com” (or your service provider’s custom “from address”).
- Perform a similar search in other email folders.
Note: You may not be able to manage or see rules and filters on mobile or app views. To avoid this issue, access the email account via a computer.

3. Verify the blocked sender list does not include the Alarm.com domain.

4. Verify the inbox is not full and other emails can be received.

5. If the email account is a private email address, verify there is no firewall or email filtering.
- For more information, contact your email host's IT professional.
6. Contact the email provider for more troubleshooting steps regarding missing emails. Additional steps may include:
- Confirming the correct email address is being used.
- Updating your email address to a more popular email service if it is a private email address and there is firewall/email filtering.
- If you don't know how to contact your service provider, click here.
Access to your account requires a username and a password. You also have the option to set up Two-Factor Authentication as an additional step to restrict access to your account. Creating strong usernames and passwords and using Two-Factor Authentication will help keep your account secure. Go to this guide (link to Password Setting guide by Brianne Wilson) to learn how to create a strong password and this guide to learn how to enable Two-Factor Authentication.
To download the Alarm.com App go to
- Android devices - Google Play Store - Click here
- Apple devices - App Store - Click here
Two-factor authentication is currently only available in the United States and Canada.*

Two Factor Authentication is a security measure for an account that requires the entry of an additional code received as an SMS text message or email after logging into an account with a username and password.
Two Factor Authentication can be enabled using the Customer Website or app. For more information, see this video:

o To find the support number for your service provider, you can follow the steps below.
- Open your Alarm.com app
- Select the Menu button in the upper left
- Select Support
o If you have trouble reaching your service provider with the support number listed on your app, we are glad to help. Please send the following information to info@alarm.com.
- Name on the account
- Email(s) on the account
- Phone number(s) on the account
- Zip code for the account
- Note any difficulties you have encountered.
o Your service provider handles all of your billing and service plan changes, so we recommend that you contact them directly for assistance. They will give you any information you need to pay your bill, or to change your service plan. Please check with your provider about plan change or cancellation procedures to ensure that all contractual obligations are taken care of.
o You will need to reach out to your service provider! They will be able to help you get the certificate you need for your home insurance purposes.
We are sorry to hear you had difficulty reaching your security provider. We know how important your security services are, so we would like to help you get in contact once again.

First, we would recommend going to your dealer’s website or clicking on the ‘Support’ option via the mobile app or website to verify their contact information."

If you have already done this and still need support, we would love to assist further. While we do not directly sell to, support, or bill end-customers, we are happy to contact your provider. If you ever feel that you are not getting the service that you need to get value from your Alarm.com powered system, please contact us at wecare@alarm.com.
Alarm.com is a technology service provider staffed primarily by engineers that provides a software-as-a-service platform used by companies in the security and home automation industry. Alarm.com does not sell any of our products or services directly to the public. Instead, we sell to businesses that resell our products to consumers. These businesses are independent companies and not affiliated with Alarm.com.

While Alarm.com is not responsible for their marketing activities, we would appreciate any information you have on the company contacting you because they are not permitted to use the Alarm.com name, logo, or website without Alarm.com’s approval.

Whether you use iOS or Android, downloading and using the app takes just a few steps. Click below to find and download the appropriate app for your mobile device.
- Google Play Store (Android devices)
- App Store: (Apple devices)
Alarm.com offers a knowledge base for current subscribers. You can access it by following these steps:
- Log in to your account on the website www.alarm.com/login.
- Select the “?” in the upper right corner.
- Click on "Help Documentation."
Your Alarm.com account is created with default notifications that meet the desired notification levels for most Alarm.com users. As you use your system, you will likely find you would like more awareness about some activities and less awareness about others. Below are the directions for how to create and edit your Alarm.com notifications.

There are two major components to saved video clips: Online storage and monthly clip limit. If you reach your online storage limit, older clips are deleted automatically to make room. If you reach your monthly clip limit, your non-alarm recording rules are paused for the rest of the month.

To view your video usage:

Log into the website.
Click Video.
Click Saved Video Clips.
Monthly Clip Limit and Oldest Recorded Clip are displayed at the bottom of the page.
On either Monthly Clip Limit or Oldest Recorded Clip, click for more detailed status information.

Monthly clip limit versus online storage

Monthly clip limit

This is how many times a video device can upload a new clip to the website or app every month.

If an account's monthly video clip upload limit is reached, recording rules, with the exception of alarm-triggered recording rules, are paused. You can resume the recording rules manually at the beginning of the next month or immediately after the account's service package is upgraded with additional video clip uploads.

Note: Recording rules (except for alarm-triggered recording rules) do not automatically resume at the beginning of the month. They must be manually reactivated.

Notifications for the monthly clip limit

By default, the primary email address on the account is notified when the number of clips uploaded gets closer to the monthly clip limit.

Notification emails are sent when 50%, 90%, and 100% of the monthly video upload is reached.

If an account reaches 100%, a notification is also sent at the beginning of the next month when uploads are allowed again.

Note: If the default notification is not present, you can create a system event notification to get notifications about the monthly video upload limit.

Online storage details

This is how many total clips can be stored on the website or app at any point in time for an account.

When an account's video clip storage is full, clips continue to upload unless the monthly upload limit has been reached. If a video clip is uploaded to an account whose online storage is full, the system overwrites the oldest unprotected video clip to make room for the newest clip.

My alarm system status does not match my website or app.

Online Storage

This is how many new clips your video devices can upload per month.

Deleting clips has no effect on this limit because it only deals with new uploads.

This is how many previously uploaded clips the account can store online.

You can delete clips to free up online storage space if desired, but it is not necessary.

Monthly clip limit details

If a status on your Alarm.com powered security system does match your Alarm.com app or website, we recommend refreshing the status of your system.

App – Press on your smartphone’s screen and dragging down while on the home screen to refersh. Logging out of the app and logging back in will also cause a refresh.

Website –Click the button in the upper right corner. (This refresh button will request an updated status for your system. The refresh button in the navigation bar of your browser will not request an update.)

If refreshing your app or website does resolve status differences between your panel and app or website, your security system may need service to improve communication. We recommend contacting your security service provider so they can further investigate system communication. Once any communication issues are resolved, statuses should update quickly.

Create a strong login

Usernames and Passwords are the keys used to access your home system. Creating strong usernames and passwords and enabling Two-Factor Authentication will help keep unwanted users outside!

Create unique user codes for each individual needing access to the security system

If other people are going to have access to your property and will need to disarm the security system, give them each their own user code. This will ensure you always know who disarmed your system.

For more information, login and see Create a system user code.

Create specific logins for each person who accesses the website and mobile applications.

If other people are going to have regular access to your account, give them each their own secondary login. This will ensure you always know who logged in. Additionally, you can limit their access to specific devices within your system.

For more information, login and see:
- Create a login for the Customer Website
- Manage login permissions for secondary logins
Push Notifications

Use push notifications for instant, reliable notifications about your account and system. To receive Push Notifications for an account, enable the feature for each mobile device that will receive push notifications.

For more information, login and see How can a device start receiving Push Notifications.

Successful and Unsuccessful Login Attempt notifications

You can use System Event Notifications to set up notifications for login attempts as well as other events so you are always aware of what is happening with your system.

For more information, login and see Create a system event notification.

User Code created or updated notifications

We automatically send System Awareness notifications to the primary email of a user's account when certain actions occur. These default notifications cannot be configured or disabled and are always sent whenever certain actions occur on a user's account.

For more information, login and see Default System Awareness Notifications.

Unexpected Activity Alerts (Events)

Our platform works in the background to analyze system data and learn the normal activity patterns of a property. The system can then send notifications whenever unusual activity occurs in a home or business. Unexpected Activity notifications are intended to provide information only.

For more information, login and see Configure Unexpected Activity Alert notifications.

Sensor and Arming Activity Notifications

You can customize which system activity events trigger notifications through the Customer Website and Mobile App.

For more information login and see:
Review system activity regularly

The system activity history shows system, website, and user activity that has occurred within the past 60 days. The system activity history is useful for accessing any information you need, storing key records, and gaining new insights from your system.

For more information, login and see View the system activity history.

Set up Touch ID or Face ID

This will require an additional verification step before someone can access your account on your mobile device.

For more information, login and see:
- How can I set up fingerprint scanning on Android?
- How can I set up Touch ID or Face ID for iOS?

Alarm.com has several ways to integrate cameras into the Alarm.com service. Alarm.com cameras all have intelligent clip capture, instant video alerts, anytime mobile access and real-time streaming. Alarm.com offers cameras with wireless connectivity, indoor or outdoor capabilities, and 720p HD quality recording. Cameras with night vision are available.

Analog cameras can be connected through an Alarm.com video server. Many different cameras will work with the Alarm.com system including cameras you may already have installed.
Ultimately, Alarm.com offers a wide range of indoor and outdoor cameras. Your Service Provider can help you determine the camera that’s right for you.
Yes. Supported Lutron devices can be connected to Alarm.com to enable you to turn lights on and off, raise and lower shades, or set up rules to operate them automatically. Even raise the blinds and flash your lights in case of a break-in!

Supported Lutron devvices are: Caséta Wireless with Smart Bridge or Smart Bridge Pro, RA2 Select, RadioRA 2 with firmware version 6.1.0 +, and Homeworks QS with firmware version 5.1.0 +
Since Alarm.com does not own your contract for service, we cannot add devices to your account. However, we can certainly help you get in contact with your provider so that you can get the features you need for your security services.

If you are unsure of how to reach your authorized, please send the following information to info@alarm.com.
- Name on the account
- Email(s) on the account
- Phone number(s) on the account
- Zip code for the account

The quickest way to get service for your system is through your Authorized Service Provider. If you are unsure who they are, you can contact us online, call us at 1-800-495-7621 or email info@alarm.com and we’ll be happy to help you.
If part of your Alarm.com system is not working as expected, the best way to get if fixed is to contact your service provider. They know the security equipment installed in your home and will be able to assess the status of devices on your account and determine what is not working and troubleshoot those devices as needed.
If a Z-Wave device displays the malfunction status, it is either not responding to commands or communicating with the Z-Wave network. As soon as a response is received from a malfunctioning Z-Wave device, it is automatically put back into online status. If the z-wave device shows a malfunction message, it is often due to the device losing power. If restoring power does not resolve the issue, we would recommend contacting your Alarm.com service provider for assistance troubleshooting the z-wave device installed in your home.
If unsure of how to change the batteries in your system, we recommend contacting your service provider. They will be able to provide you with the correct battery type and guide you through the process of changing out the battery.
The Geo-Service device in malfunction trouble condition indicates the Alarm.com servers have not received a location report from the Geo-Device (usually a smart phone) for a 24-hour period.

Another common cause for a Geo-Service device malfunctioning is because the device may have been deleted but not completely removed from the account. The best way to clear a Geo-Service device malfunction is to completely remove the device from the account before attempting to reattach the device to the account.
1. Log into the Customer Website.
2. Click Settings.
3. Click Geo-Services.
4. The device showing a malfunction status will be listed in Geo-Devices:
5. Click to select the desired device.
6. Click Delete to remove the Geo-Device from the account.
7. Click Ok.
If a status on your Alarm.com powered security system does match your Alarm.com app or website, we recommend refreshing the status of your system.
- App – Press on your smartphone’s screen and dragging down while on the home screen to refersh. Logging out of the app and logging back in will also cause a refresh.
- Website –Click the button in the upper right corner. (This refresh button will request an updated status for your system. The refresh button in the navigation bar of your browser will not request an update.)
If refreshing your app or website does resolve status differences between your panel and app or website, your security system may need service to improve communication. We recommend contacting your security service provider so they can further investigate system communication. Once any communication issues are resolved, statuses should update quickly.
Slow or delayed responses to commands sent through the Alarm.com app typically indicate your security system needs service to improve communication.

We recommend contacting your security service provider about any delays so they can further investigate system communication. Once any communication issues are resolved, the remote commands from the app and website will be successful and should update quickly.

Please contact your service provider to learn about your options and get more information.
Contact your service provider as soon as possible before you move. More time allows your dealer to (create/design) a more customized system that fits your needs.

If you don’t know who your service provider is:
- Open your Alarm.com app.
- Select the menu button in the upper left corner.
- Select “Support.”
Absolutely. Visit alarm.com/for-home to see the products we offer and learn how they work in your home. To view all Alarm.com compatible products, visit alarm.com/hardware.

We also suggest working with your service provider to customize a system that will fit your lifestyle.
If you move into a home with an existing Alarm.com system, check the security panel to search for a message from the security provider. If there is no contact information listed, visit www.alarm.com/get_started.
Before you get started, don’t move the currently installed system until you speak to your service provider. We have service providers across the country who offer full professional installation.
Many existing security systems can be upgraded with Alarm.com. Your service provider can work with you to get the most out of your existing equipment while bringing your system up to date.
Potentially. Based on your location, you may be eligible for incentives. We suggest checking with your local insurance provider.
f you no longer want your Alarm.com system, please return all your equipment to your service provider. If you wish to recycle any existing equipment, reach out to your service provider.
Depending on your location and home, you may be able to transfer your old system to your new home. However, you will need to contact your service provider to learn about your options beforehand.
We are excited to hear you are interested in using Alarm.com for monitoring the security system and cameras installed in the home you recently purchased. A security system with an Alarm.com cellular communicator is inteneded to be monitored by an Alarm.com service provider. The Alarm.com cameras are exclusive models designed to integrate closely to your security system and accessed with a login to the Alarm.com app/website.

We would suggest speaking with your realtor for more information on the Alarm.com authorized security provider used by the previous owner. That provider would already be familiar with the system installed in your home.

If you would like to use a different provider, you can find a new Alarm.com authorized security provider via our website, Alarm.com. Click here to use our Service Provider finder tool.
Here are some basic functions of the thermostat that you can manage manually without an Alarm.com account:
- Press any button to wake the thermostat up
- Screen will display the current mode and room temperature.
- Press UP or DOWN to display the current set-point, then press UP or DOWN again to adjust the set-point manually.
- Press the Mode button (...) to change Mode. Mode cycles from Heat (flame icon) to Cool (snowflake) to Auto (flame and snowflake) to OFF.
- After 5 seconds the screen returns to displaying the room temperature. The mode icon goes from blinking to solid.
- After 5 or more seconds the display turns off to save energy, but the thermostat continues to function as normal.
With an Alarm.com account, the Alarm.com Smart Thermostat provides additional features such as Smart Thermostat scheduling, Away from Home settings, and remote thermostat control. These features are available with an Alarm.com account from an authorized Alarm.com service provider. An Alarm.com account provides users control over their security and home automation devices, including the Alarm.com Smart Thermostat.

We would suggest speaking with your realtor for more information on the Alarm.com authorized security provider used by the previous owner. That provider would already be familiar with the system installed in your home.

If you would like to use a different provider, you can find a new Alarm.com authorized security provider via our website, Alarm.com. Click here to use our Service Provider finder tool.
We are sorry to hear you have not received a username or password to access the Alarm.com app/website for your home’s smart thermostat. We do understand how frustrating this can be and would love to provide you with additional information.

Here at Alarm.com we create software (a mobile app and website) that is sold directly to security companies. The software then allows these security companies to use it to create their customers' accounts. These customers then use the software as part of a complete in-home security solution provided by the security company.

Because Alarm.com does not create customer accounts, you will need to speak directly to your property manager for further support. They will be the best resource for you to either create the account needed or direct you to the security provider they work with to create this for you.

Alarm.com Smarter Business Security is a platform that combines intelligent intrusion detection, video surveillance, access control and energy management into a single, cost-effective solution built to support businesses.
Alarm.com commercial service packages are tailored to the needs of business owners and managers whereas residential plans are meant for single location home residences. The Alarm.com Smarter Business Security platform has powerful reporting tools that produce business trends and insights, critical system statuses and notifications to keep business owners in the know 24/7.
Yes. We have a rack mountable CSVR that can support up to 16 alarm.com cameras as well as a full line of 1080P, POE enabled commercial-grade cameras and 16TB of storage.

Whether you use iOS or Android, downloading and using the app takes just a few steps. Click below to find and download the appropriate app for your mobile device.
- Google Play Store (Android devices)
- App Store: (Apple devices)
Alarm.com offers a knowledge base for current subscribers. You can access it by following these steps:
- Log in to your account on the website www.alarm.com/login.
- Select the “?” in the upper right corner.
- Click on "Help Documentation."
Your Alarm.com account is created with default notifications that meet the desired notification levels for most Alarm.com users. As you use your system, you will likely find you would like more awareness about some activities and less awareness about others. Below are the directions for how to create and edit your Alarm.com notifications.

There are two major components to saved video clips: Online storage and monthly clip limit. If you reach your online storage limit, older clips are deleted automatically to make room. If you reach your monthly clip limit, your non-alarm recording rules are paused for the rest of the month.

To view your video usage:

Log into the website.
Click Video.
Click Saved Video Clips.
Monthly Clip Limit and Oldest Recorded Clip are displayed at the bottom of the page.
On either Monthly Clip Limit or Oldest Recorded Clip, click for more detailed status information.

Monthly clip limit versus online storage

Monthly clip limit

This is how many times a video device can upload a new clip to the website or app every month.

If an account's monthly video clip upload limit is reached, recording rules, with the exception of alarm-triggered recording rules, are paused. You can resume the recording rules manually at the beginning of the next month or immediately after the account's service package is upgraded with additional video clip uploads.

Note: Recording rules (except for alarm-triggered recording rules) do not automatically resume at the beginning of the month. They must be manually reactivated.

Notifications for the monthly clip limit

By default, the primary email address on the account is notified when the number of clips uploaded gets closer to the monthly clip limit.

Notification emails are sent when 50%, 90%, and 100% of the monthly video upload is reached.

If an account reaches 100%, a notification is also sent at the beginning of the next month when uploads are allowed again.

Note: If the default notification is not present, you can create a system event notification to get notifications about the monthly video upload limit.

Online storage details

This is how many total clips can be stored on the website or app at any point in time for an account.

When an account's video clip storage is full, clips continue to upload unless the monthly upload limit has been reached. If a video clip is uploaded to an account whose online storage is full, the system overwrites the oldest unprotected video clip to make room for the newest clip.

My alarm system status does not match my website or app.

Online Storage

This is how many new clips your video devices can upload per month.

Deleting clips has no effect on this limit because it only deals with new uploads.

This is how many previously uploaded clips the account can store online.

You can delete clips to free up online storage space if desired, but it is not necessary.

Monthly clip limit details

If a status on your Alarm.com powered security system does match your Alarm.com app or website, we recommend refreshing the status of your system.

App – Press on your smartphone’s screen and dragging down while on the home screen to refersh. Logging out of the app and logging back in will also cause a refresh.

Website –Click the button in the upper right corner. (This refresh button will request an updated status for your system. The refresh button in the navigation bar of your browser will not request an update.)

If refreshing your app or website does resolve status differences between your panel and app or website, your security system may need service to improve communication. We recommend contacting your security service provider so they can further investigate system communication. Once any communication issues are resolved, statuses should update quickly.

Create a strong login

Usernames and Passwords are the keys used to access your home system. Creating strong usernames and passwords and enabling Two-Factor Authentication will help keep unwanted users outside!

Create unique user codes for each individual needing access to the security system

If other people are going to have access to your property and will need to disarm the security system, give them each their own user code. This will ensure you always know who disarmed your system.

For more information, login and see Create a system user code.

Create specific logins for each person who accesses the website and mobile applications.

If other people are going to have regular access to your account, give them each their own secondary login. This will ensure you always know who logged in. Additionally, you can limit their access to specific devices within your system.

For more information, login and see:
- Create a login for the Customer Website
- Manage login permissions for secondary logins
Push Notifications

Use push notifications for instant, reliable notifications about your account and system. To receive Push Notifications for an account, enable the feature for each mobile device that will receive push notifications.

For more information, login and see How can a device start receiving Push Notifications.

Successful and Unsuccessful Login Attempt notifications

You can use System Event Notifications to set up notifications for login attempts as well as other events so you are always aware of what is happening with your system.

For more information, login and see Create a system event notification.

User Code created or updated notifications

We automatically send System Awareness notifications to the primary email of a user's account when certain actions occur. These default notifications cannot be configured or disabled and are always sent whenever certain actions occur on a user's account.

For more information, login and see Default System Awareness Notifications.

Unexpected Activity Alerts (Events)

Our platform works in the background to analyze system data and learn the normal activity patterns of a property. The system can then send notifications whenever unusual activity occurs in a home or business. Unexpected Activity notifications are intended to provide information only.

For more information, login and see Configure Unexpected Activity Alert notifications.

Sensor and Arming Activity Notifications

You can customize which system activity events trigger notifications through the Customer Website and Mobile App.

For more information login and see:
Review system activity regularly

The system activity history shows system, website, and user activity that has occurred within the past 60 days. The system activity history is useful for accessing any information you need, storing key records, and gaining new insights from your system.

For more information, login and see View the system activity history.

Set up Touch ID or Face ID

This will require an additional verification step before someone can access your account on your mobile device.

For more information, login and see:
- How can I set up fingerprint scanning on Android?
- How can I set up Touch ID or Face ID for iOS?

Alarm.com for Business offers a variety of commercial-grade outdoor, indoor, and video doorbell cameras ideal for businesses of any size. Many of our cameras are equipped with wireless connectivity options, 1080p and 4k HD recording, varifocal lenses, and night vision.

The Pro Series camera line supports Alarm.com's exclusive Business Activity Analytics [link to BAA page] feature. This technology enables each camera to track and report on the movement of people within a business or preselected area.

All Alarm.com for Business cameras are accessible via web browser and our award-winning mobile app. It’s easy to take advantage of helpful features such as rule-based recordings, instant video alerts, live streaming, and more.

For enterprise projects with specific or unique video needs, Alarm.com for Business also offers an integration with OpenEye. OpenEye, an Alarm.com subsidiary, is a cloud-based video management platform designed for commercial properties. This platform seamlessly integrates Alarm.com access control and intrusion systems with OpenEye video, enabling users to easily move between interfaces and sync event data.

Your service provider can help you determine which cameras are right for you. Take a look at the commercial video surveillance page for more information.
Since Alarm.com does not own your contract for service, we cannot add devices to your account. However, we can certainly help you get in contact with your provider so that you can get the features you need for your security services.

If you are unsure of how to reach your authorized, please send the following information to info@alarm.com.
- Name on the account
- Email(s) on the account
- Phone number(s) on the account
- Zip code for the account

The quickest way to get service for your system is through your Authorized Service Provider. If you are unsure who they are, you can contact us online, call us at 1-800-495-7621 or email info@alarm.com and we’ll be happy to help you.
Your service provider knows the security equipment installed in your business. If part of your system isn’t working as expected, they’ll be able to troubleshoot each device, determine what isn’t working, and get the issue resolved for you.
If a Z-Wave device displays the malfunction status, it is either not responding to commands or isn’t communicating with the Z-Wave network. As soon as the Z-Wave device sends a response to the network, it automatically changes to the online status.

A malfunction message on the Z-wave device often means it is losing power. If restoring power does not resolve the issue, we would recommend contacting your Alarm.com service provider for assistance troubleshooting the Z-wave device installed in your business.
If unsure of how to change the batteries in your system, we recommend contacting your service provider. They will be able to provide you with the correct battery type and guide you through the process of changing out the battery.

The Builder Program empowers production builders to provide security systems and smart home technology as a standard in every new build. That way, your homebuyers can enjoy complimentary, best-in-class home security and automation.
The Alarm.com Builder Program, with complimentary automation, is ideal for production builders who build at least 100 homes per year. Custom home builders who build a minimum of 25 homes can still take advantage of the Alarm.com Model Home Program that provides a complimentary kit of equipment you can use to showcase smart home technology for prospective home buyers.
Builders can elect to activate security or automation services in homes pre-close. Compatible Alarm.com panels or hubs utilize the cellular network to communicate with Z-Wave devices, such as light switches, locks and thermostats. That means that builders do not have to wait for WiFi to be set up to take advantage of this technology.

Alarm.com enterprise service plans allow builders to manage their models or inventory spec homes from a single dashboard. This service can be used for energy-efficiency initiatives and security to prevent theft in the community before the homeowner’s move-in date.
We recommend that builders work with their existing sub-contractors to install smart devices during construction, such as door locks, lights, thermostats and garage doors. These smart devices should be compatible with the Alarm.com platform. A service provider will typically install a security panel or hub and any WiFi-connected device.

Service providers are responsible for integrating the ecosystem of smart devices into the Alarm.com platform so that homebuyers can control all their devices from a single app. Service providers will meet with every homebuyer during the white glove appointment. There, they will educate the homebuyer on the features that come standard with their smart home as well as additional features, should the homebuyer want to expand their system.

Following the initial installation, service providers offer first-tier support services to homebuyers, preventing any support burden from falling on the builder.
Yes! The Alarm.com Wellness offering has paved the way for a proactive solution for aging-in-place care and connected living. Alarm.com Wellness gives customers independence and peace of mind while also providing traditional security. Through a system of non-intrusive monitoring devices and reports, adult children and caregivers can monitor the activity of their loved ones.

The system will alert the adult children or caregivers for any anomalies or emergencies within the home. For example, if mom normally wakes up at 7 am each morning, the system would send an alert if she is still in bed at 9 am. This information allows caregivers to make more informed decisions about their loved one’s needs and level of care.

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o You will need to fill out the application on the website and then one of our team will reach out to you.
- Navigate to Alarm.com
- To start the application, click “Getting Started”
- Click on “Become a Service Provider”,
- Click “Start Application”
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